Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Jump to bottom

Inconsistent/Unreliable Shutdown of Portmaster #1487

Open
Reaper511 opened this issue Mar 30, 2024 · 2 comments
Open

Inconsistent/Unreliable Shutdown of Portmaster #1487

Reaper511 opened this issue Mar 30, 2024 · 2 comments
Labels
bug TYPE: a report on something that isn't working

Comments

@Reaper511
Copy link

What happened?

Frequently I have to shut down and close Portmaster in order to use my VPN. Unfortunately, about 1/3 of the time, the program hangs, and/or never actually shuts down, and often leaving background processes running, as if Portmaster was still active or open, thus interfering with other programs, including my VPN being unfunctional thanks to it. I end up having to force end Portmaster-core, notifier, and start in some combination Task Manager to fix. This occurs for me at least once or twice a day, depending on how often I have to shut it down.

What did you expect to happen?

A complete shutdown of Portmaster when telling the application to do so, leaving no processes running. (via right clicking the notification and telling it to shutdown)

How did you reproduce it?

Difficult to reproduce via back to back shutdowns. Unsure of what triggers the incorrect shutdown.

Additional information

If relevant my specs are:

AMD R5 5600X
B350 Chipset
Nvidia GeForce RTX 3070
32GB DDR4 RAM
Connected via Ethernet

Debug-Info: https://support.safing.io/privatebin/?d5025bb4434d6f39#2UYxLr9HNHvktD9iA8cDqWvABWKHV5VF8gqFFBd4Us4e
@Reaper511 Reaper511 added the bug TYPE: a report on something that isn't working label Mar 30, 2024
@github-actions GitHub Actions
Copy link

Greetings and welcome to our community! As this is the first issue you opened here, we wanted to share some useful infos with you:

  • 🗣️ Our community on Discord is super helpful and active. We also have an AI-enabled support bot that knows Portmaster well and can give you immediate help.
  • 📖 The Wiki answers all common questions and has many important details. If you can't find an answer there, let us know, so we can add anything that's missing.

@Reaper511
Copy link
Author

After some additional looking, while Portmaster Core doesn't like to shut down cleanly, it appears to auto start as well thanks to the Portmaster Core service being set to automatic by default. This creates VPN interference, despite being shut down, and of course it auto starting on its own with zero user input while unnecessary is problematic in itself. Even force closing it is only a temporary measure if the service is set to automatic.

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Assignees
No one assigned
Labels
bug TYPE: a report on something that isn't working
Projects
None yet
Milestone
No milestone
Development

No branches or pull requests
1 participant
@Reaper511