Hi

This does not works this way.
You must edit a target ticket to set tags arbitrary and / or from a tag question.

Okay, I tried to do it the way you said, but the problem still persists. Follow the screenshots for more details

Did you check the tag is applicable to tickets ?

Yeah, i create a new tag and allowed all.
But in the list not appear FormCreator

Any solution?

Hi

In this comment it seems you created a question of type tag.

You don't need to add a ##answer_xxx## tag in the target ticket to assign the tags to the ticket.

In the properties of the target ticket you must set tag from a question and choose that question in the questions dropdown. Once done, the requester must fill one or several tags. When the ticket is created the tags should be set to it.