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[ERROR]: Error while trying to notify the start of analysis #29

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art3113 opened this issue Oct 18, 2022 · 3 comments
Open

[ERROR]: Error while trying to notify the start of analysis #29

art3113 opened this issue Oct 18, 2022 · 3 comments
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@art3113
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art3113 commented Oct 18, 2022

Work environment

Question Answer
OS version (server) centos-release-7-9.2009.1.el7.centos.x86_64
OS version (client) -
Python version Python 2.7.5
Type of email address used Gmail
Mail client type & version Gmail
Browser type & version Firefox, Chrome
Virtualized Env. True /
Dedicated RAM 6 GB
vCPU 8
ThePhish version ThePhish 1
TheHive version 5
Cortex version 3.1.7-1
MISP version MISP - 2.4.162
Installed using Docker and Docker Compose False
Docker Version -
Docker Compose version -

I ask you to help with solving the problem, during the launch of the analysis of the message, after creating the case in thehive, the error indicated in the screenshot appears. When manually running the responder mailer from thehive, the email is sent to the addressee successfully
image
@art3113 art3113 added the question Further information is requested label Oct 18, 2022
@emalderson
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Hello, as I see from your environment it appears that you're using Python 2.7. That version of Python is deprecated and I can't guarantee that ThePhish will work with such an old version. Try installing Python 3.8+.

@arafay100
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@art3113 how did you fix this?

@AlexTryHarder
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Same issue here, but in docker installation @emalderson

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@AlexTryHarder @emalderson @arafay100 @art3113